What should I do if I have a damaged banknote?
The damaged banknote policy can help you determine the amount of damage that has occurred to your banknote.
The Reserve Bank recommends that people take damaged banknotes to their bank or another authorised deposit-taking institution. Badly damaged and contaminated banknotes need to be forwarded to the Reserve Bank's National Note Processing and Distribution Centre (NNPDC) for assessment.
Incomplete, badly damaged or contaminated banknotes may also be presented at the Reserve Bank's Sydney head office (65 Martin Place) or Canberra branch (20-22 London Circuit) for secure delivery to the NNPDC.