Redeeming Damaged Banknotes

Before submitting a damaged banknotes claim you should familiarise yourself with the claim requirements.

How to Submit Claims for Banknotes Damaged by Bushfire

If you have banknotes that have been damaged in the bushfires, you can submit a damaged banknote claim. The Reserve Bank will determine the value of the damaged banknotes and reimburse you the assessed amount.

There are only two things you need to do to make a claim for reimbursement:

  1. Collect all the banknote debris, place it into a plastic bag and label the bag ‘bushfire’.
  2. Take the bag to your local bank who can assist you making the claim.

Other useful information when submitting a claim:

  • We can help you if your banknotes have been partially or completely destroyed. The RBA will analyse the banknote debris you send us, determine the value and reimburse you the assessed amount for the money you have lost.
  • If the cash was in a tin, drawer or wallet for example, it might be easier to include the receptacle and its contents in the bag.
  • In order to streamline the process, we ask those submitting a claim to complete the accompanying form (see below) in as much detail as possible and write ‘bushfire’ in the damage reason field (Q11).
  • While we encourage you to submit via your local bank, you can also submit the claim yourself using the Damaged Banknote Claim form. Instructions and further information can be found below.

Redeeming process

A claim form must be completed for all claims.

Claims for contaminated banknotes must be sealed in a bag and the bag clearly marked with details of the contamination.

The Reserve Bank recommends that people take damaged banknotes to their bank or another authorised deposit-taking institution (ADI). These institutions are encouraged by the Reserve Bank to accept all claims. Incomplete banknotes may be assessed on the spot using grids provided by the Reserve Bank to calculate the value. Badly damaged and contaminated banknotes need to be forwarded to the Reserve Bank's National Banknote Site (NBS) for assessment. All ADIs will ensure the claim is securely delivered to the NBS on behalf of the claimant.

Incomplete, badly damaged or contaminated banknotes may also be presented at the Reserve Bank's Sydney head office (65 Martin Place) or Canberra branch (20-22 London Circuit) for secure delivery to the NBS.

Where no other option is available, individuals may choose to send their claim by mail to:

Operations Manager
National Banknote Site
Reserve Bank of Australia
PO Box 2100
CRAIGIEBURN VIC 3064

Banks and other ADIs should not send claims via the post and should use existing arrangements with their Cash-in-Transit (CIT) companies to forward claims to the Reserve Bank. Claims sent by mail are posted at the cost and risk of the sender.

The Reserve Bank accepts no responsibility for any claims sent by mail or for any claims until they are delivered to the NBS.

Identification requirements

The Reserve Bank verifies the identity of customers involved in claims of $1,000 or more presented to it. As a result, such claims must be accompanied by an Identification Reference Form, unless a form has been completed previously.

Forms

Claim Forms

Identification Reference Forms

Tools